THE OPPORTUNITY
We are seeking a proactive and detail-oriented Remote Operations Support Coordinator to join our client’s team. Our client is a fast-growing beauty company based in the United States.
As the Operations Support Coordinator, you will be responsible for supporting the Ops teams via daily responsibilities in our order tracking system / app, Netsuite, and help with monthly closing tasks, generating reports and communicating with key stakeholders.
We need someone who has excellent oral and written English, is tech-savvy, and can quickly adapt to the tools and systems with minimal training and supervision. The ideal candidate is organized, customer-focused, and committed to delivering exceptional service and support.
This is a contractual, full-time, freelance entry-level position with an evaluation period of 3 months. It can be done completely from home with your computer and a fast Internet connection with the proper equipment and gear.
Thank you for your interest. Please note that only qualified candidates will be considered.
QUALIFICATIONS
- Bachelor’s degree of any 4-year course (Accounting or Business-related preferred)
- At least 2 years of proven experience in the fields of Operations Support, Inventory Management, E-Commerce or Accounting
- Must possess excellent English communication skills, both oral and written
- Ability to effectively work remotely in a home office environment
- Strong organizational and prioritization skills; exceptional attention to detail
- Open to learning ERP software NetSuite and Shopify
- Proficient with Microsoft Excel, Google Docs/Sheets and Dropbox
- Ability to effectively work remotely in a home office environment
- Strong organizational and prioritization skills; exceptional attention to detail
- Multi-tasking capabilities across multiple global departments
- Ability to remain focused in a fast paced, high interruption work environment
- Ability to communicate effectively
- Ability to identify problems and effectively work to solve problems
- Experience working from home is a plus.
- Willing to work graveyard shifts, US time zones.
- Willing to take a pre-employment assessment test (see below).
- Has own computer or laptop capable of running required applications and software and has a fast and reliable internet connection (at lest 50-100 MBPS) with a backup Internet device (second provider or Internet device).
- Has a quiet and distraction-free workspace setup at home
JOB DESCRIPTION (SCOPE OF WORK)
- Netsuite responsibilities:
- Enter Purchase Orders and track production as well as delivery timing
- Enter Transfer orders
- Fulfill Sales Orders Daily
- Audit Open/Partially fulfilled orders weekly
- Work on kit builds weekly
- Help set up items and assemblies in NS
- Audit Purchase and Transfer Orders biweekly
- Enter Prepayments in NS
- Help with Month closing tasks
- Communicate Transfer orders along with commercial invoices to the WHs
- Help check batch codes and shelf life of products
- Shopify Support
- Prepare regular reports as needed
- Communicate with key stakeholders and assist the Operations Manager
- Other miscellaneous, ad hoc tasks related to the above
WORK HOURS
- Work from home. full-time freelance, contractual position.
- Guaranteed paid 8 hours shift per work day.
- Schedule: 8:00AM to 5:00PM EST TIME USA, Mondays to Fridays.
- Converted to PH, Manila time: 9:00PM to 6:00AM the next day.
- US Holidays off and unpaid.
- Any overtime needs to be pre-approved by the client.
COMPENSATION
- USD $7.00 to $9.00 per hour based on experience.
- Converted, the initial offer is Approximately from Php 62,000 to Php 80,000 monthly gross per month depending on experience.
- Estimate gross pay is dependent on Forex rates.
- The monthly “take home” pay in Pesos may vary accordingly due to Forex rates and tax deductions.
- Note that we will only consider candidates who are amenable to the compensation budget above.
- Monthly pay out.
- Compensation will be paid by the hour in USD.
- Deposited to freelancer’s Payoneer account in USD.
ADDITIONAL NOTES
- Although you will be reporting directly to the designated manager from our client, you will also be reporting to and will be supervised by Big Ideas Social Media Inc, who is the consultant and service provider (Agency) of the US business.
- Big Ideas will be the one to provide your compensation and other HR and administrative needs locally.
- You will be classified as “Self-Employed” when it concerns legality and taxation.
- You will not be considered an employee of our Client or Big Ideas Philippines but instead, you will be a self-employed freelance professional.
- Big Ideas (the agency) will deduct a 5% Expanded Withholding Tax as per PH and BIR laws. (10% if you do not have a COR, Certificate of Registration as Self-Employed from the BIR).
- Contract is subject to an “evaluation period” and subject to contract renewal based on performance of the freelancer.
- Renewal or raise in compensation is subject to client discretion (and your performance) and is not guaranteed.
HOW TO APPLY
- (IMPORTANT) We will only process applicants who take our pre-employment skills and personality test
- Please click this to take the pre-employment test: CLICK HERE TO TAKE THE TEST
- You will be asked to upload your resume there (Please do so in PDF format and use your full name as the file name)
- Use a laptop or a desktop computer for the test. It cannot be done with your mobile phone.
- Make sure to place your full name and correct e-mail address so we may contact you
- This test is powered by Criteria-Hireselect, the world’s leading company for pre-employment testing. You will be getting update emails from Critieria-Hireselect as well. It may be a good idea to also check your spam or junk email as some email apps can indiscriminately classify those as spam (but they are not).
- It will take 3-5 working days to process your reports and you will receive them via e-mail
- We are an equal opportunity employer and welcome applications from all qualified candidates. We thank all applicants for their interest, but only those who pass the test, screening and selected for an interview will be contacted.
- If you encounter any technical problems or glitches, please send a report via email to Criteria Customer Support
- Good luck!