THE OPPORTUNITY

We are seeking a proactive and detail-oriented full-time Sales Customer Support Representative to join the team handling the Independent Channel of our client, a fast-growing beauty company based in the US.

As one of the primary points of contact for the customers, the Sales Customer Support Representative will play a vital role in ensuring seamless order processing and vendor document management. 

We need someone who has excellent oral and written English, is tech-savvy, and can quickly adapt to Customer Support tools and systems with minimal training and supervision. The ideal candidate is organized, customer-focused, and committed to delivering exceptional service.

This is a contractual, full-time, freelance entry-level to mid-level position with an evaluation period of 3 months. It can be done completely from home with a fast Internet connection and the proper equipment and gear.

QUALIFICATIONS

• Bachelor’s degree of any 4-year course. Business-related preferred.
• At least 2 years of proven experience in the fields of Sales and/or Sales Customer Support.
• Comfortable with phone-based customer interactions (voice).
• Must possess excellent English communication skills, both oral and written
• Ability to effectively work remotely in a home office environment
• Strong organizational and prioritization skills; exceptional attention to detail
• Ability to manage sensitive customer information with discretion
• Proficient in Word, Excel, Gmail, and Google Docs.
• Familiarity with NetSuite, Market Time, Shopify, and Canva is a plus
• Has own laptop or desktop computer and has a stable, fast and reliable internet connection at home (at least 50mbps) capable of doing voice calls (with client and teams)
• Experience working from home is a plus.
• Willing to work graveyard shifts, US EST from 8am to 5:00pm
• Willing to take a pre-employment assessment test (see below).

JOB DESCRIPTION (SCOPE OF WORK)

• Vendor Document Management
  • Complete, organize, and submit vendor documentation to maintain compliance and support strong partnerships.
• Customer Support
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Provide timely and effective solutions, escalating issues when necessary.
• Sales Assistance
  • Collaborate with the sales team to provide updates and resolve order discrepancies.
  • Support reporting activities, including data cleansing, updates, and pulling reports.
• Document Creation and Maintenance
  • Create and manage sales documents, including order forms and sales sheets.
  • Ensure accuracy and up-to-date records.
• Order Processing
  • Accurately receive and input customer orders into our system.
  • Collect required customer documentation to ensure timely delivery.
  • Maintain clear communication with the sales and logistics teams to resolve order issues.
• Payment Handling
  • Collect and process customer credit card information securely, adhering to company policies and PCI compliance standards.
• Shopify Support
  • Assist with Shopify updates for sales and marketing teams as needed.
• Marketing Support
  • Assist with marketing assets such as email 
• Other miscellaneous tasks related to the above.

WORK HOURS

• Work from home. full-time freelance, contractual position.
• Guaranteed paid 8 hours shift per work day.
• Schedule: 8:00AM to 5:00PM Eastern Time USA, Mondays to Fridays.
• Converted to PH, Manila time: 8:00PM to 5:00AM the following day.
• US Holidays off and unpaid.
• Any overtime needs to be pre-approved by the client.

COMPENSATION

• USD $4.00 to $7.00 per hour based on experience.
• Converted, the initial offer is Approximately from Php 36,000 to Php 60,000 monthly gross per month depending on experience.
• Estimate gross pay is dependent on Forex rates.
• The monthly “take home” pay may vary accordingly due to Forex rates.
• Note that we will only consider candidates who are amenable to the compensation budget above.
• Monthly pay out. 
• Compensation will be paid by the hour in USD.
• Deposited to freelancer’s Payoneer account in USD.

ADDITIONAL NOTES

• Although you will be reporting directly to the designated manager from our client, you will also be reporting to and will be supervised by Big Ideas Social Media Inc, who is the consultant and service provider (Agency) of the US business.
• Big Ideas will be the one to provide your compensation and other HR and administrative needs locally.
• You will be classified as “Self-Employed” when it concerns legality and taxation.
• You will not be considered an employee of our Client or Big Ideas Philippines but instead, you will be a self-employed freelance professional.
• Big Ideas (the agency) will deduct a 5% Expanded Withholding Tax as per PH and BIR laws. (10% if you do not have a COR, Certificate of Registration as Self-Employed from the BIR).
• Contract is subject to an “evaluation period” and subject to contract renewal based on performance of the freelancer.
• Renewal or raise in compensation is subject to client discretion (and your performance) and is not guaranteed.

HOW TO APPLY

• (IMPORTANT) We will only process applicants who take our pre-employment skills and personality test
• Please click this to take the pre-employment test: CLICK HERE TO TAKE THE TEST
• You will be asked to upload your resume there (Please do so in PDF format and use your full name as the file name)
• Use a laptop or a desktop computer for the test. It cannot be done with your mobile phone.
• Make sure to place your full name and correct e-mail address so we may contact you
• This test is powered by Criteria-Hireselect, the world’s leading company for pre-employment testing. You will be getting update emails from Critieria-Hireselect as well. It may be a good idea to also check your spam or junk email as some email apps can indiscriminately classify those as spam (but they are not).
• It will take 3-5 working days to process your reports and you will receive them via e-mail
• We are an equal opportunity employer and welcome applications from all qualified candidates. We thank all applicants for their interest, but only those who pass the test, screening and selected for an interview will be contacted.
• If you encounter any technical problems or glitches, please send a report via email to Criteria Customer Support
• Good luck!